as seen on
complete your order with these
Not satisfied with the packaging. The biscuits were soggy (පෙගිලා) and lost their crunchiness.
Taste is good, but not satisfied with the size of cookies and the package, it wasn’t same package as in pics. I ordered 20pcs mini cookies and in the real sense of the word, they were mini miniii cookies.
And the package I attached here totally different from pic in site.
Each an every bite tatsted pure joy
I have been ordering cookies and Basque cheesecake from Coho through Uber Eats for many years, and the quality has consistently been excellent. In fact, the cookies I ordered on 7 July 2026 were as delicious as ever.
However, since Coho's products are no longer available on Uber Eats, customers are now compelled to place orders directly through your website. Unfortunately, this has resulted in a significantly poorer customer experience.
Unlike Uber Eats, your website does not provide any means of tracking an order or even an estimated delivery timeline. This leaves customers completely unaware of the status of their orders.
What was even more disappointing was the delivery process. Orders are assigned to PickMe Flash riders, but when the riders arrive to collect them, the orders are often not ready. The riders are also unable to contact Coho, as the telephone number provided only plays a recorded message and does not connect them to anyone who can assist.
For my order placed on 7 July 2026, three different PickMe Flash riders accepted the delivery request and arrived at your premises. Since the order was still not ready and they were unable to reach anyone at Coho, two of the riders cancelled the job and left. While the riders were contacting me for assistance, I even sent a WhatsApp message to the Coho hotline, but I did not receive a response until around 9:00 p.m. that night—long after the issue should have been resolved.
While I continue to appreciate the quality of your products, the recent ordering and customer service experience has been extremely disappointing. The lack of communication, absence of order tracking, and poor coordination with your delivery partner have made the process unreliable and frustrating.
Regrettably, due to this experience and the overall decline in customer service, I have decided that I will not be ordering from Coho again unless these issues are addressed.
The cookies were really soft and nice . I’ve always known coho cookies were good and I still stand with that☺️💗